Anyone else having issues redeeming the GenCon code for the Marvel Multiverse Secret Wars Expansion?

Demiplane Support
1

It’s been over a week of back and forth emails with the support desk and I still don’t have access to my GenCon purchase of the Secret Wars Expansion for the Marvel Multiverse nexus.

I redeemed the code and it said it went through, but no access. I got a message that said it went through but was the bundle of the core book and expansion but I don’t see that as a product so maybe that’s the issue.

Anyone else having this issue?

2

Hello @007GM - Can you share a screenshot of what your library page looks like on the Marvel Multiverse Nexus? I’m looking to see what the button looks like on these two titles in particular (Core Rulebook, Secret Wars Expansion):

image
image1718×936 177 KB

3

Hello Peter,

Here is the first one:

image
image1290×2796 530 KB

Thanks!

4

And the second one:

image
image1290×2796 516 KB