Avatar legends Nexus

I am trying to use my Avatar Legends Nexus code that i recieved from my kickstarte reward however it jeeps saying that it is invalid

Hi Josh, if you submit a ticket and give us the email address associated with your account, we’ll be able to take a look at it and get this resolved. :slight_smile: https://support.demiplane.com/hc/en-us/requests/new