Can not add new items to my cart

Demiplane Support
1

Long story short, I bought the avatar legends starter pack and used the code to get the digital version.

now i want to buy the rest of the content of the game, but i’m unable to add ANYTHING to my cart when i’m signed in. i made my account by logging in with Google, which i suspected might be causing the problem so i made a new account without using “sign in with google” and i can add stuff to my cart just fine there.

the two adventures from the starter kit are already on my google-made account, so i can’t swap over to the newer account and just use that one, so is there any way to fix my original account so i can buy stuff on it?

2

Hi there! I’m sorry you’re encountering this issue. What browser are you using when the issue occurs?

3

Google chrome, i haven’t tried logging in on any other browser.

4

Update: i’ve tried it on 4 different browsers now, i’ve had the same problem on all of them

5

Thanks for the update. When you have a moment, could you please fill out a support ticket that includes your account username and the email address linked to your account so we can dig into the issue? https://demiplane.zendesk.com/hc/en-us/requests/new

6

This is happening to me now as well unable to submit a ticket.

7

It looks like our support request link may have changed between 2023 and now. Since this deals with account information I don’t have a way to help personally but if you try this link https://support.demiplane.com/hc/en-us/requests/new you should be able to reach our support team for further assistance.