Cannot see purchase

I recently purchased Troubles in Otari on the Pathfinder Nexus store (twice, apparently, because i thought i didn’t do it right the first time).
The payment had been taken and i was told the details would be emailed to me. So far i have not gotten a confirmation email, or the product as it still has the locked symbol and wants me to buy it again when i click on it.
The charges have been applied to my credit card though.
Who can i contact to correct this?

We’ll get this figured out!

Would you mind filling out a support ticket so we can take a look at the transactions you mentioned?
https://demiplane.zendesk.com/hc/en-us/requests/new

Thank you, i have filled out the support ticket with the same information i noted above.

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