Can't add player to the group

[tleilaxian]

Hi! I invited a player to my group via a link, they joined and I see them in the lobby, however I can’t add them, they are showing “join requested”, but when I click on the name it says “invited”. I am pretty sure they requested to join the group, but I can’t seem to be able to add them. Other players had no such problem.

[tleilaxian]

When I click on the name I see this

[Eve]

If it worked for other players but specifically not for this one let me have you reach out to our support team. They’ll be better able to help get this player into your group.