Card was Charged, Items not Mine

I just purchased 4 books, and the website said there was an error, but my card was charged, and I have no products, neither on Demiplane, nor on Paizo from Paizo connect.

Please advise.
Thank you.

Hey there! Well, that doesn’t sound right in the least bit! Let’s get you fixed up.

Can you pop us a ticket? As much as we would love to help you diagnose on the forums, since it deals with your payment and account information, we’d like to do so safely through our Customer Service. They’ll get you all squared!

Done, thank you.