Character Sheet blank site on iPad Pro

Daggerheart Nexus & Character Tools
1

Hello there,

I have the issue that none of my character sheets are loading on my iPad Pro. Everytime I try to look them up the site appears white and blank.

I already tried to clear the cache and I tried on Safari, Chrome and Opera GX.

1 Like
2

Hey TheGentleWeeb, is this still happening when you try to access a Daggerheart character sheet? I just tested on an older iPad Pro and didn’t have any issues with it. If it continues to happen I’d suggest trying again tomorrow after the launch, we’re making some changes in the lead up to launch and things might act a little strange until it’s all settled.

3

Hey Eve,

Thanks for your response. I just tested it out and it didn’t work after the launch of the game unfortunately. The page still appears all white.

4

Sorry to hear it’s still not working, I’ve got a couple more questions for you to try and narrow this down.

First, are you able to load into the character builder, if you were to try and create a new Daggerheart character or does that also appear blank and white?

Second, if you try to access a different Nexus are you able to view/create a character sheet on another Nexus?

Bonus suggestion, I know you’ve tried it already but try and clear your cache/cookies again.

5

Hello,

I can’t enter the character builder or create any character in any nexus.

Yeah I cleared the cache already.

6

Let me have you reach out to our support team. They’re going to be better able to dig into exactly what might be going on here.

7

I just wanted to say that I still can’t look or create any character sheets on my tablet :sweat_smile:

8

I’m really sorry to hear that. I’d continue to reach out through our support team as they have ways to escalate this internally more easily than I’m able to via the forums.

9

I just tried out this site for making a Daggerheart character sheet as well yesterday and today. All I get is a blank white page every time I try to do so on iOS. I’m using safari on an iPhone.

Today the characters actually now show up under my list of characters. Yesterday they showed “2/7” even though I wasn’t able to see any characters or actually make them. When I try to edit them or view them I get the same blank white page.

10

Hi lagurtzky, I’m sorry you’re experiencing this issue. I also use iOS (macbook, ipad, iphone), and I’m unfortunately unable to replicate the issue on my end.

I’d love to get some more info from you to see if we can figure this out and resolve it for you:

  • Can you long press on the character in your “My Characters” page to open the menu and select “Copy Link”, and provide that link here? It’s possible there’s something happening on the characters specifically that I’ll be able to check on my end.

  • What version of iOS is your device on? (Settings → General → About → iOS version)

  • What device model are you on? (Settings → General → About → Model Name)

  • Is this on Wi-Fi, Data, or both? If on Wi-Fi, is it on a home or public (school, work, game store, etc.) network?

11

iOS Version: 16.1.1
Model: iPhone XĘ€

Using both wifi and data.