Content locked behind 1$ paywall after purchase

Demiplane Support
1

Hi, I recently bought a good chunk of the cosmere content on Demiplane and have run into an issue where after purchase all of my content is still locked behind a 1$ paywall. I have noticed some similar threads but haven’t found a concrete answer to why it’s still locked

I have sent in a support ticket but wanted to see if someone had gone through a similar situation and if it just sorted itself out after some time or if I missed something during purchase (I did get a purchase failed pop-up, but my card was charged and I got a confirmation email afterwards)

2

Sorry that you’re running into trouble! I had someone report that this bug resolved itself for them after a reload so you might give that a try. Potentially try clearing your cache/cookies as well. After that you’ve already done the best thing to get it fixed which is to reach out directly to our support team.

3

Thanks for the reply. Relogging did the trick in the end, but one of the sources I bought went back to full price and locked. I managed to get in contact with support so hopefully they can sort it out