For some time now, I noticed that Demiplane automatically logs me out. No matter what plattform or browser I use, each day I have to login to Demiplane again. Neither Beyond nor Roll20 does that. It’s kind of low level annoying.
Hey kaiandarra, sorry for the hassle, I know it’s a pain. We’re actively working on finding the cause of this so that we can squash whatever bug is causing folks to get logged out so often.
You mentioned that it happens on different browsers but is there any commonality on what you’re doing when you notice you’ve been logged out?
The commonality is that I haven’t used the page since the day before. It seems like somehow the login information expires.
Thanks, that’s really good information to have. I’ll pass it along to the folks looking into this.
I am also having this same problem. It happens on my tablet, using Silk Browser app (version 134.3.25.6998.207.10). I can be logged into Demiplane, set my tablet down for 20-30 minutes, come back and have to login again because I have been logged out.
I definitely have noticed an increase in being logged out since the roll20 beta integration started. Did a session last night that logged me out a few times over a 3 hour period whereas the previous week over the same amount of time, I wasn’t forcibly logged out at all. I’ll keep an eye out though to see if there are any other commonalities.
I use Vivaldi.
Thanks both of you, I’ve passed what I can along and if you come across anything that seems to consistently cause you to be logged out please don’t hesitate to let us know!
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I have noticed that on Chrome running on Windows that the tab with Demiplane has said no internet before reloading and requiring logging back in. This is after I have woken up my computer from sleep.
Funny thing: the Demiplane forums don’t log me out, when I wake up my computer from sleep
I have only had this problem in Roll20 while logged into demiplane using linked sheets.
This happened to me last Friday. I use Opera GX and if I had multiple Demiplane tabs open it would tell me I had no internet connections and log me out every time I switched tabs.
However, tonight I had 3-4 tabs open at a time and no issues.
It seems to be fixed.
My players and I have been having the same issue and it has not yet been fixed. I seem to encounter it more than my players. I use Firefox and they use Chrome. I also tend to have many more windows open which would be part of the problem? I’d appreciate any insight that can be shared!
Hey joonvanswann, I checked with our tech folks on this and they confirmed that the issue should now be resolved. If it’s still a problem for you and your players you might need to clear your cache and cookies for the fix to take effect for you.
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