I can't copy a character sheet

Demiplane Support
1

Demiplane won’t let me copy a character sheet my DM sent me. When I click “Save Copy,” it says “You must be a Demiplane subscriber to have more than 7 active characters.” But I only have 2 active characters.

2

For something like this since it may need to involve account details I’d recommend reaching out directly to our support team. They’ll be able to look a bit deeper and see what’s causing you to not be able to save a copy of that character sheet.

3

Yeah, same here!

4

I have 3 players that either already had accounts or just created an account that is unable to save a pregen character. I don’t think i can get them to reach out to the support team for something they arn’t paying for.

5

Are they also getting the “You must be a Demiplane subscriber to have more than 7 active characters” error?

While there’s really very little I can do from my end if I can get the email addresses associated with their user accounts I can pass them along to see if our dev team is able to spot anything.

6

I’m also running into this issue. Character created on my (paid) account that owns the source book. Attempting to copy the character to my wife’s (free) account. She’s getting the same error.

I just opened a request with support and provided them with the details of both accounts. I will reply here once I hear what support has to say.

7

I received the following from Customer Service:

I’ve made sure to pass this along to our team for further discussion. I can’t provide an ETA, but it will be looked at!

Thank you for your business and please let us know if we can be of any further assistance.

Customer Service
Demiplane Helpdesk

Sounds like it’s most likely a bug or issue on their end. They didn’t have any other suggestions for things we might have done wrong. Hopefully this means it’s on a development backlog somewhere and will get fixed eventually.

Will post again if I receive any updates from Customer Service.

EDIT: Just received confirmation it’s a bug.

Yes, this looks to be a bug on our side. I will let you know as soon as I know more.

Customer Service
Demiplane

8

Hey! I also have this issue, just to lyk!