Hi! I’m running into a strange problem with Demiplane’s login system and was hoping someone here might have advice.
Whenever my husband tries to log into his Demiplane account, it automatically signs him into my account instead — even though we have completely separate usernames and emails. This happens even if he’s on a completely different device.
Here’s what we’ve noticed so far:
- Using his email → Logs into my account, but my subscription doesn’t show as active.
- Using my email → Logs into my account with my subscription active.
- Using his username & password → Prompts him to create a new account, but if he tries, it says an account already exists.
This makes it seem like our accounts exist separately on the backend, but his login is somehow getting routed to mine.
Has anyone experienced this before? Is there a known fix? We have a Daggerheart campaign starting soon, and he’s the DM — but right now he can’t access his own account at all.
Thanks in advance for any help!