New Account Survey infinitely looping?

Demiplane Support
1

I’m trying to get my brother set up on Demiplane so that we can use the integrated character sheet but as he’s trying to create an account the two survey questions just infinitely loop no matter how he answers them so he cannot make an account or access any of the tools on the app.

2

Can he try from a different browser from whatever he’s using currently?

3

Same issue from Edge, Chrome, and OperaGX

4

He should send a help ticket to https://support.demiplane.com/hc/en-us and they can help him out.

5

He cant, when he clicks that link it goes back to the survey.

6

That sounds even odder.

What about copying and pasting the link to browser URL address bar and clicking enter from there?

Can he try going on browser’s Privacy Mode? and trying the link? If that works, maybe use Privacy Mode to try signing up again. Might be a cookies thing.