Problem activating Cosmere products from DriveThruRPG

I used my kickstarter code on DriveThruRPG to redeemed

  • Cosmere RPG - Advanced Adversaries - Demiplane NEXUS
  • Cosmere RPG - Stormlight Scenarios - Demiplane NEXUS

The DriveThruRPG Order number for this was Order 49490634.
My Demiplane and Roll20 accounts are linked.

It’s about 9 hours since I ordered and the two items are both still locked in my Demiplane account.

Sorry for the trouble you’re having! If you haven’t already I’d like to have you reach out to our support team and they’ll be able to get this straightened out for you!