I purchased both the VTM V5 core book, and player’s guide. With the receipt in my email inbox. But for some reason neither are showing as unlocked? The core rulebook now has $1 to unlock, and the player’s guide is still showing as $29.99. I know right after I purchased them and saw the email, that I had a purchase error pop up here on the site? Is there any way to fix this?
I’ve also seen this happen a few times on my own account. Try logging out and back in if a “forced refresh”/“hard refresh” doesn’t clear it up. A hard refresh clears your temporary cache a normal refresh does not.
If that still fails, I suggest an email using the support webform: https://support.demiplane.com/hc/en-us/requests/new
Yeah, I had to open a ticket because the first two options did not work.
Still not sure what could have happened since I can see the money was taken out of my bank account, and I have the receipt…but the books are just not unlocked.