Redeem code issue

I tried redeeming the Avatar code we as kickstarter backers received but it says the following: Sorry, this doesn’t look like a valid code. Please try again. The code is from my Avatar backerkit.

I am trying to validate it at: Demiplane
I contacted Magpie Games before posting here, but they referred me specifically to this forum. Help please :smiley:
For obvious reasons I have not included my code here xD

I’m sorry you’re encountering this issue. You can submit a ticket here and our team will be able to assist you! :slight_smile: