My Subscription renewal had an error. The email I received says the payment used failed. I have re-entered the account info and received the same result. Is there anyway to get more feedback on why this is failing so I can further troubleshoot on my end.
I just had a thought on this. With the recent acquisition of Demiplane by Roll20, did you switch bank/processor for credit transactions? I have a virtual card setup that only the original processor can use. That could be what is going on here.
Thoughts?
Unfortunately we’re not really equipped to help with payment issues via the forums. If you reach out to our support team though we’ll get this figured out for you! You can reach support via the following link https://support.demiplane.com/hc/en-us
OK, thank you. 