I’m trying to buy Pathfinder’s Lost Omens: High Seas and the sync discount is not applying. I’ve refreshed my account twice now, and I absolutely have the Paizo version already.
Hey mtakatz, I’m sorry to hear it’s not syncing properly for you. We’re looking into exactly what’s going on but in the meantime I have one thing I’d like you to try if you haven’t already.
I’d like you to generate a new Paizo Sync code and relink the account entirely. If that doesn’t work send our support team a screenshot of your Paizo account showing where you own Lost Omens: High Seas and they’ll be better able to get this straightened out for you.
I actually can’t find a way to do that, and the sync function keeps hanging.
I’m unfortunately not certain of the exact process to do it so I’d say just reach out to support with that screenshot and we’ll see what we can do on our side!
There also needs to be a way to update your Paizo login information for the sync feature. It’s probably hanging now because I had to change mine this morning. The sync still worked a few days ago, but not since I updated over at Paizo. It just hangs and does nothing now. That’s probably the worst possible response from a website.
I can now sync my account, but the activation code I have is no longer valid. Since there is no way for me to clear it, there’s no way for me to connect to Paizo. I have asked support to remove the invalid code to no avail. I refuse to “provide proof” of my subscriptions since this is supposed to be taken care of by the Paizo Connect feature and doing this every time I want to purchase a book is unacceptable.
Let me regenerate a new code. This is beyond absurd.
Until then, I will not add any more titles to my library.
Is this still ongoing? Because I, too, don’t see discounts for a good number of data packs where I already own the PDF.
I don’t think it’ll ever actually be fixed at this point. Seems to work on the Paizo side (you get the pdf when purchasing on demiplane) but if you have the pdf you don’t see a discount on the demiplane side.
You’ll just need to open a support ticket with demiplane and send a screenshot of your books on the paizo side.
Yeah, as long as this is true, I might as well stick with HeroLab. They may not have the Roll20 integration, but at least I don’t have to open a ticket for every single purchase.
Pathbuilder. Hero Lab is too expensive, IMO. The original app was great, but the subscription model sucks.
Howdy, y’all. Wanted to jump in here. If Paizo Connect / Sync is not working, please send us a Support Ticket so we can look into it. Our team will reach out to Paizo so Paizo can fix it on their end. Our team actively tries to get these types of situations fixed on Paizo’s site as quickly as we can but we need the solution to work on their site, specifically. We appreciate the patience and reports on this, we know that it is extremely frustrating.
If you’re talking about the Roll20 VTT Companion or Art and Token Pack not syncing, that we have control over and can be fixed through our Support Team. We don’t want to diagnose on the forums as that is case sensitive account information so we appreciate the extra step to write to our Support Team.
I’ve already done that and I’ve explained what I was told above. Your support team needs to fix this before I will buy another product.
I also submitted a ticket, and after ignoring me for a week, they closed the ticket when I asked for an update. I still only see random items as discounted.
All of a sudden it worked… all of the titles I own have showed up. Note that I not only had a ticket with Demiplane, I also had one with Paizo.
Are you seeing it for Absolom Station? Because I absolutely own that, but I’m not seeing a discount. Is there some sort of delay?