What's wrong with my postal code?

My postal code is
41042-8120 in Florence KY USA.

Your website (page title Billing Address ) refuses to accept 41042 or 41042-8120 as a postal code.

It’s not inspiring confidence.

What an odd issue! Our team is already looking into what might be causing it, but have asked if you would be willing to put in a support ticket (this will let us keep you updated as we resolve the issue): https://demiplane.zendesk.com/hc/en-us/requests/new

I’m sorry for any inconvenience this is causing!

I submitted a support ticket

1 Like

Perfect, thank you! We will provide an update as soon as possible. :slight_smile:

I am getting the same error and cannot complete a purchase

Thanks for letting us know! Would you mind also submitting a support ticket using the same link as above so we can track both issues together?

Hi, I submitted a ticket but later figured out my problem. It is looking for a Postal Code in the same row with your credit card number. Once I entered that the purchase when through successfully.


1 Like